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To Lanny and guys in the garage,
Thank you for your excellent service and attention you give to our RAV-4 and Tacoma.
Sincerely, Chris and Mark Farmer
These guys are quick, honest and pleasant to work with. My car broke down on our way from Baltimore to Pittsburgh and the tow truck driver dropped it off at this place. It was a Sunday and no one was at the shop so I was obviously a bit nervous about this arrangement. As it turned out, I needed a complete engine replacement. Probably the worst case scenario. My warranty company is notoriously difficult to deal with and I was doubtful that they would cover the costs. Luckily, Patrick had worked with them to cover the cost of my new engine. He had the engine ordered, installed and paid for by my warranty company in just over a week. He kept me informed with every update and took the time to explain everything in great detail. When the car was fixed, he even came in on the weekend so I could pick the car up and not have to take a day off work. Patrick really went above and beyond to give me the absolute best service I've ever had from a mechanic. As a woman with next to no knowledge about cars, it was such a relief to work with someone as honest and respectful as Patrick. If I were in the Cumberland area, I wouldn't take my car anywhere else.
YOU GUYS AT QUEEN CITY TIRE SERVICE DEPARTMANT ARE VERY PROFESSIONAL! TREATED ME WITH RESPECT, ANSWERED ANY QUESTIONS. GLAD CUMBERLAND HAS A BUSINESS THAT CARES ABOUT THEIR CUSTOMERS! THANKS FOR ALL THE SERVICE.
THANK YOU FOR ALWAYS GOING ABOVE AND BEYOND. YOU GUYS MAKE SURE TO SAVE US AS MUCH MONEY AS POSSIBLE, WILE GIVING EXCELLENT SERVICE. YOU HAVE BEEN THE MOST SHOP WE HAVE EVER BEEN TO. EVERYONE IS SO CARING AND GREATEVERY TIME WE COME IN. THANK YOU!
You always follow through with your recommendations- Thank you for checking my oil and tires and keeping my car in check! I value your service, you always go above and beyond!
I am very happy with the tires I got.. I also would like to thank Jeff for going out of his way by coming up to my work to get my vehicle to put the tires on and then bring my vehicle back to my work. Thank you for taking very good care of my car.
I recently serviced my Jeep in your shop and noticed quite a few new improvements that made the experience a pleasure.
1. Quick Service
2. More service reps equipped with knowledge for an understandable explanation
3. Larger & pleasant desk area
4. Review of possible problematic area
These improvements show your dedication to service and attention to detail. I am sure these improvements will earn you the further trust of your clients.
It's a winner, I like it.
I WANT TO THANK YOU FOR YOUR VERY KIND AND GENEROUS ACT OF CHANGING MY TIRE ON THURSDAY 11/17/16! IT MEANT AN AWEFUL LOT TO ME THAT YOU CARED FOR ME AND MY LITTLE NEICE THAT DAY. YOU WERE SURELY A GOD SEND THAT DAY! YOU'LL NEVER KNOW WHAT THIS MEANT TO ME, THANK YOU AGAIN LIZ WILT
Patrick, Lanny,Jeff, and all the staff at Queen City Tire & Auto are top notch folks. They go above and beyond what most shops normally do, they take the time to ensure the repairs are done right the first time, and show you what you need to repair in the future. High quality work at a fair price, not a better company to deal with, and their local folks who have been around for years.
Last Friday I felt my tire going down. I went to Queen City Tire, Lanny and the staff was great as always! they put my spare on, in no time I was on my way. Just wanted to let you know I appreciate everything you do. Since I purchased my Ford Explorer almost 4 yrs ago there. The service I have receive every time I come in is Impeccable! With Sincere Thanks, Lauren Flanigan